Vi är Firmaboken

Vi har böckerna för dig. Firmaboken är en liten privat och fristående aktör. Vi är medlemmar i Bokhandlarförbundet och Svenskt Näringsliv. Du kan läsa mer om oss här.  Våra starka ämnen är djur och natur, företagande, språk och resor. Men vi strävar efter att ha ett allmänt sortiment. 
Vårt sortiment förändras succesivt, Välkommen till vår bokhandel. 

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All handel med Firmaboken sker här på internet, vill du komma till en butik har vi en vid sjön Tysslingen, Rånnesta.
Använd gärna frågeformulär i shoppen.  
Firmaboken - RLK AB
Knosterstigen 9B
179 61 Stenhamra
Köpvillkor hittar du här: 

Du kan vid brådskande ärenden kontakta oss genom:
Tel +46 (70) 9706085

Säker betalning via Payson!

Vi anlitar Payson för säker hantering av betalningslösningar. Firmaboken är en privatägd nätbokhandel som verkat på nätet sedan 2005  Vi har även en fysisk butik i Närke som drivs i sammarbete med Stiftelserna vid Tysslingen. Tysslingen är den berömda svansjön med tusentals passerande svanar varje år omkring februari/mars. Välkommen att handla säkert hos oss!

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Lean Solutions

How Companies and Customers Can Create Value and Wealth Together.

  • Artnr: 9780743275958
  • Finns i lager
  • Vikt, kg: 0

Beskrivning av artikel

A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? And who among us hasn't spent countless hours in the waiting room at the doctor's office, or driven away from the mechanic only to have the "fix engine" light go on?

In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production -- principles for eliminating waste during production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption.

The problem is neither that companies don't care nor that the people trying to fix our broken products are inept. Rather, it's that few companies today see consumption as a process -- a series of linked goods and services, all of which must occur seamlessly for the consumer to be satisfied. Buying a home computer, for example, involves researching, purchasing, integrating, maintaining, upgrading, and, ultimately, replacing it.

In this landmark new book, James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. Across all industries, companies that apply the principles of lean consumption will learn how to provide the full value consumers desire from products without wasting time or effort -- theirs or the consumers' -- and as a result these companies will be more profitable and competitive.

Lean Solutions is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems -- learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers -- and a far more lucrative enterprise.

Lean Solutions will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.

ISBN10: 0743277783
ISBN13: 9780743277785
Författare: James P. Womack, Daniel T. Jones
Antal sid: 355
Utgiven: 200510